Shipping policy

Shipping

SHIPPING POLICY

At Donatella, every order is shipped securely with a tracking number so you can follow your package every step of the way.

ORDER PROCESSING TIME

All Donatella orders are processed and prepared for shipment within 1–3 business days, Monday through Friday (excluding public holidays). Orders placed after midnight (EST) begin processing on the next business day.

DELIVERY TIMES

Donatella ships to the United States and to a wide range of international destinations. Available countries are shown at checkout.

  • Processing time: 1–3 business days
  • Shipping time: 5–10 business days after dispatch
  • Total estimated delivery: 6–13 business days from order date
  • Delivery times may vary due to customs clearance or local postal delays beyond Donatella's control

Delivery timeframes are estimates and not guaranteed. Peak seasons, customs inspections, and carrier delays may occasionally extend delivery times.

SHIPPING RATES

  • Free shipping on all orders over $100 USD.
  • Orders under $100 USD: flat rate of $3.99.
  • United Kingdom: £2.99 flat rate, free shipping on orders over £75.
  • Italy: €3.99 flat rate, free shipping on orders over €89.
  • Poland: zł15 flat rate, free shipping on orders over zł390.

TRACKING YOUR ORDER

As soon as your order is dispatched, you will receive an automatic email with your tracking number and a direct link to monitor your shipment. If your tracking has not updated within 5 business days, please contact us at fashioonfemin@gmail.com.

CUSTOMS & IMPORT DUTIES

International orders may be subject to customs duties, taxes, or import fees upon arrival in the destination country. These charges are determined by local customs authorities and are the responsibility of the customer.

ORDER NOT ARRIVED

If your order has not arrived within 30 days of your shipping confirmation email, contact us at fashioonfemin@gmail.com. If the package is confirmed lost in transit, Donatella will issue a full refund or resend your order at no additional cost.

INCORRECT ADDRESS

Please make sure your shipping address is correct at the time of purchase. If you notice an error, contact us at fashioonfemin@gmail.com within 12 hours of placing your order and we will do our best to update it before dispatch. Donatella is not responsible for orders delivered to an incorrect address provided by the customer.

Donatella is operated by FW Digital Business LLC, 412 W 7th St Ste 1065, Clovis, NM 88101, United States.