Refund policy

Refund policy

DONATELLA RETURNS & REFUNDS

Not happy with your order? We've got you covered. At Donatella, we want you to love what you wear. If something isn't right, our team is here to make it easy.

RETURN POLICY

  • Donatella accepts returns for both defective and non-defective items.
  • All return requests must be submitted within 30 days of the delivery date.
  • Items must be unworn, unwashed, and returned with all original tags and packaging.
  • To request a return, email fashioonfemin@gmail.com — our team will reply within 1–3 business days with your return authorization and instructions.
  • Returns must use a trackable shipping method — Donatella is not responsible for lost return packages.
  • Returns are sent by mail. Return shipping costs are the customer's responsibility (no prepaid return label is provided), except for faulty, damaged or incorrect items.
  • No restocking fees are charged on returns.
  • Refunds are processed within 3 business days after your return is received and inspected.

EXCHANGES & STORE CREDIT

Donatella accepts exchanges. Upon return approval, you may choose between:

  • Full refund to your original payment method — processed within 3 business days.
  • Store credit valid for 12 months, delivered via email within 1 business day.

For a faster exchange, we recommend placing a new order and returning the original item separately.

ITEMS NOT ELIGIBLE FOR RETURN

  • Sale or clearance items (unless faulty or damaged).
  • Accessories (excluding shoes and heels).
  • Lingerie and intimates.
  • Swimwear without the original hygiene protection sticker intact.

FAULTY OR DAMAGED ITEMS

If your item arrives damaged or defective, email fashioonfemin@gmail.com within 5 days of delivery with your order number and a clear photo of the defect. Our team will prioritize your case and offer a full refund or free replacement.

ORDER NOT ARRIVED

If your order has not arrived within 30 days of your shipping confirmation email, contact us at fashioonfemin@gmail.com and we will investigate immediately. If the package is confirmed lost, Donatella will issue a full refund or resend your order at no additional cost.

REFUNDS

  • Approved refunds are issued to the original payment method within 3 business days of return approval.
  • Store credit is delivered via email within 1 business day.
  • Depending on your bank, it may take a few additional business days for the refund to appear on your statement.
  • Currency: USD.

HOW TO START A RETURN

  1. Email fashioonfemin@gmail.com with your order number and reason for return.
  2. Our team responds within 24–48 hours with your return instructions.
  3. Ship your item using a trackable method.
  4. Once received and inspected, your refund or store credit is processed within 3 business days.

All returns are subject to inspection. Items that do not meet our return standards will be returned to the customer.

Donatella is operated by FW Digital Business LLC, 412 W 7th St Ste 1065, Clovis, NM 88101, United States.